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  • Certain portions of the process have changes as VCU Health has migrated to a new HR management system, Workday. 

To find out more about Workday: 

We have noticed some SOM administrators do not have the necessary access within Workday to onboard new employees.

  • If this is the case, please email and request access for onboarding SOM employees via Workday
  • If you do not receive an update from HR4U after 48 hours - please contact SOMTech and we will follow up ASAP.

Things are changing frequently and we will strive to update this guide as we find out new information.

This process should be completed by a supervisor or HR administrator.

Entering new SOM employee into VCU Health HR (Workday - Contract Contingent Worker) 

  1. Access Workday via VCU Health's Launchpad: 
  2. Login with your VCU Health email address and password.

    1. If you are remote, you must use VCU Health DUO (a separate entry in your DUO app than VCU SOM)

    2. If you do not have VCU Health DUO configured, please contact the VCUHealth Service Desk for further assistance (828-6447).

  3. Once at the Launchpad - look for Workday
  4. Follow the instructions below to enter the new SOM employee into Workday as a Contingent Worker.

    Currently, the following screenshot is the best reference guide available for onboarding a new employee into VCU Health HR's Workday.

    We're working to confirm that this guide is accurate and up-to-date.

    IMPORTANT: If available - choose "VCU Employee Contingent Worker" - otherwise proceed with Contract Contingent Worker

    -Will Crehore 9/28/21

After the new employee has been entered into Workday, a ticket can be submitted via Keystone to request the actual email account. 

Requesting VCU Health email account from VCU Health IT via Keystone

  1. Click HERE to go directly to the ARF section of VCU Health's new ticketing system, Keystone. (login with VCU Health credentials)
  2. Under Requested For, enter the new employee's name or non-employee number.

    1. If you (the requestor) are not listed as the Current Approving Manager, then try checking Alternate Approver Needed and search for yourself in the Alternate Approver dropdown menu. 

      Not all administrators will be automatically listed as an eligible approver in the new system.
      If you are still unable to list yourself as an alternate approver then stop this process and follow up in an email to (or submit a ticket to us at
      We will finish processing the request on your behalf and also investigate adding you as an eligible approver for the future.

  3. Under Commonly Requested Items, check Outlook Email 
  4. Click Next to continue the process.
  5. The next page is a review of what has been chosen. When you are ready to proceed, click Next.

  6. When you are ready to submit this request, choose Order Now. (ignore pricing)

Logging in for the first time 

(warning) Please contact if you have any questions and we can assist. 

  1. Once the account has been created and is ready to be accessed - the new employee will receive a one-time login token to the personal email account provided in Workday onboarding.
    (warning) If they do not receive the login token, we recommend calling the VCU Health Service Desk (828-6447) and requesting a password reset. 

Additional Resources

VCU Health HR:


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