Notifications

As described on https://go.vcu.edu/SOMPatching, December's Windows patches will be available for install starting Thursday, December 17th. These can be manually installed following instructions on the website or they will be automatically installed and the computer will be rebooted on the evening of December 24th.

In order for these patches to be applied properly, it's important that you leave your computer on over the holiday break. If you do not leave the computer on, it's likely that it will be rebooted within a couple hours after turning it back on after the break. In order to avoid complications, it is recommended to manually install the patches in this situation.

This has been an official notification from SOMTech. To verify its authenticity, please visit https://go.vcu.edu/SOMNotifications or email SOMTech@vcuhealth.org.

SOMTech is deploying Windows 10 Feature Updates via MECM through September and October. These updates are larger than standard updates and are not pushed out during the same cycle. They do require a reboot which will happen automatically after the update is installed. During testing, the only negative impact we saw for users was downtime and the automatic reboot. This update should not impact most laptops as they will be updated manually later on.

For more details about this process and a schedule for when your department will be affected, please visit https://go.vcu.edu/SOMPatching.

This has been an official notification from SOMTech. To verify its authenticity or to learn more about the SOMTech Notification System, please visit https://go.vcu.edu/SOMNotifications or email SOMTech@vcuhealth.org.

In preparation for upcoming Operating System updates, SOMTech is pushing out an updated version of the Dell External Media Encryption software (which manages flash drive encryption) to Windows desktops this weekend. This upgrade is strictly for compatibility purposes and does not change the way encryption works. Due to the way the software interacts with the system, a reboot is required and will be enforced. When you leave on Friday, please be sure to save any opened documents and leave your computer turned on.

The software will be installed between 10PM and 4AM on the night of Saturday, July 18th. If you have any concerns with this schedule, please email SOMTech@vcuhealth.org.

This has been an official notification from SOMTech. To verify its authenticity or to learn more about the SOMTech Notification System, please visit https://go.vcu.edu/SOMNotifications or email SOMTech@vcuhealth.org.

SOMTech's on-site supported is very limited during the COVID-19 situation. In the unlikely event that you lose access to your office computer, we want you to still be able to continue your work from home. It is recommended that you copy your most important work files to OneDrive which can be accessed securely from any computer or mobile device.

To learn more about the process, please following the OneDrive instructions linked from the following page: https://go.vcu.edu/SOMDrive. SOMTech also suggests reading through the following page to learn of various remote tools available to you: https://go.vcu.edu/SOMRemote. If you run into any problems, please follow the instructions to submit a ticket from https://go.vcu.edu/SOMTicket.

This has been an official notification from SOMTech. To verify its authenticity or to learn more about the SOMTech Notification System, please visit https://go.vcu.edu/SOMNotifications or email SOMTech@vcuhealth.org.

As described on https://go.vcu.edu/SOMPatching, SOMTech has implemented a patching system to help ensure that all Windows computers are installing updates per the VCU Security Standard.

The Windows Updates for February are ready to be installed. To manually install these updates, please follow the instructions at https://go.vcu.edu/SOMPatching. If updates are not installed manually, an automatic reboot will occur around 10PM on Thursday, February 28th.

SOMTech is also pushing out an updated version of the Dell External Media Encryption client around this same time. In some situations a reboot may be required in order to continue using encrypted flash drives after this update, so if you receive an error about opening files on flash drives, please try rebooting before submitting a ticket to SOMTech at https://go.vcu.edu/SOMTicket. This upgrade is strictly for compatibility purposes and does not change the way encryption works.

This has been an official notification from SOMTech. To verify its authenticity or to learn more about the SOMTech Notification System, please visit https://go.vcu.edu/SOMNotifications or email SOMTech@vcuhealth.org.

As described on https://go.vcu.edu/SOMPatching, SOMTech has implemented a patching system to help ensure that all Windows computers are installing updates per the VCU Security Standard.

The Windows Updates for December are ready to be installed. To manually install these updates, please follow the instructions at https://go.vcu.edu/SOMPatching. If updates are not installed, an automatic reboot will occur on Thursday, December 26th. When you leave for the holiday, please log out of the computer, but leave it turned on so these updates can be applied. If you stay logged in, be sure all open documents are saved.

This has been an official notification from SOMTech. To verify its authenticity or to learn more about the SOMTech Notification System, please visit https://go.vcu.edu/SOMNotifications or email SOMTech@vcuhealth.org.

VCU has implemented a new IT ticketing system that SOMTech is using which was deployed on Wednesday, December 4th, 2019. When submitting tickets through the web, users will see a new interface that may be a little confusing. SOMTech has created the following page to help ease the transition to the new system: https://go.vcu.edu/SOMTicket.

A new shortcut to https://go.vcu.edu/ContactSOMTech has been pushed out to all users' desktops and is your place to go to see the various ways of contacting SOMTech including by calling the IT Support Center at (804) 828-2227. Tickets that were previously created in the old system are still being processed, but new tickets will have to be submitted in the new system.

This has been an official notification from SOMTech. To verify its authenticity or see previous notifications, please visit https://go.vcu.edu/SOMNotifications or email SOMTech@vcuhealth.org.

As described on https://go.vcu.edu/SOMPatching, SOMTech has implemented a patching system to help ensure that all Windows computers are installing updates per the VCU Security Standard.

The Windows Updates for November are ready to be installed. To manually install these updates, please follow the instructions at https://go.vcu.edu/SOMPatching. If updates are not installed, an automatic reboot will occur on Thursday, November 28th. When you leave for the holiday, please log out of the computer, but leave it turned on so these updates can be applied. If you stay logged in, be sure all open documents are saved.

This has been an official notification from SOMTech. To verify its authenticity or to learn more about the SOMTech Notification System, please visit https://go.vcu.edu/SOMNotifications or email SOMTech@vcuhealth.org.

As described in the previous notification and on https://go.vcu.edu/SOMPatching, SOMTech is implementing a new patching system to help ensure that all Windows computers are having the updates installed per the VCU Security Standard.

If you have not completed the installation of the Windows Updates for October and rebooted yet, then the reboot will automatically happen this evening (October 24th). Be sure to save any open files to prevent data loss. To manually install the Windows Updates or to learn how to verify that you have completed the updates, please visit https://go.vcu.edu/SOMPatching.

This has been an official notification from SOMTech. To verify its authenticity or to learn more about the SOMTech Notification System, please visit https://go.vcu.edu/SOMNotifications or email SOMTech@vcuhealth.org.

As described in the previous notification and on https://go.vcu.edu/SOMPatching, SOMTech is implementing a new patching system to help ensure that all Windows computers are having the updates installed per the VCU Security Standard.

The Windows Updates for October are ready to be installed. To manually install these updates, please follow the instructions at https://go.vcu.edu/SOMPatching. Otherwise, expect an automatic reboot on the evening of Thursday, October 24th.

This has been an official notification from SOMTech. To verify its authenticity or to learn more about the SOMTech Notification System, please visit https://go.vcu.edu/SOMNotifications or email SOMTech@vcuhealth.org.

SOMTech is implementing an official notification system in order to make it easier to broadcast messages to Windows computers managed by SOMTech. To learn more about the SOMTech Notification System, verify its authenticity, and to see what notifications are being sent out, please visit this page: https://go.vcu.edu/SOMNotifications.

This first notification is about a new patching system being implemented university-wide in order to make sure that Windows computers are staying up-to-date with the most recent Windows Updates. If Windows computers are not rebooted manually after the Windows Updates have been installed, they will be automatically rebooted once a month.

This month's reboot day will be October 24th. Reboots typically occur at 10PM. To learn more about this process, please visit https://go.vcu.edu/SOMPatching.